Refund Policy

Last Updated: December 2024

1. Overview

This Refund Policy explains our refund terms for DiagnoseYourFriends premium analysis services. We strive to provide excellent service and fair refund policies.

2. Digital Service Nature

DiagnoseYourFriends provides digital personality analysis services. Once you purchase and receive your premium analysis, the service is considered delivered and consumed.

3. Refund Eligibility

3.1 Eligible for Refund

• Service Not Delivered: If you don't receive your premium analysis within 24 hours of payment
• Technical Issues: If our service is completely unavailable due to technical problems
• Duplicate Charges: If you're charged multiple times for the same service
• Unauthorized Charges: If the charge was made without your consent

3.2 Not Eligible for Refund

• Received Analysis: Once you've received and accessed your premium analysis
• Change of Mind: If you simply change your mind after receiving the service
• Disagreement with Results: If you don't agree with or like the analysis content
• Service Quality: If the analysis is delivered but you're unsatisfied with the quality
• Free Service Issues: Issues with the free diagnosis service (no payment involved)

4. Refund Process

4.1 How to Request a Refund

1. Contact us at info@diagnoseyourfriends.com within 7 days of purchase
2. Include your payment transaction ID or email used for purchase
3. Explain the specific reason for your refund request
4. Provide any relevant screenshots or evidence

4.2 Refund Timeline

• Review Period: We will review your request within 2-3 business days
• Approved Refunds: Processed within 5-10 business days
• Payment Method: Refunds are issued to the original payment method

5. Partial Refunds

We do not offer partial refunds. Our service is sold as a complete package, and we cannot refund portions of the analysis.

6. Dispute Resolution

If you disagree with our refund decision:

• Contact us for further discussion
• Provide additional evidence or clarification
• We may escalate to a senior team member for review

7. Chargebacks

If you file a chargeback with your bank or credit card company:

• We will provide evidence of service delivery
• This may affect your ability to use our service in the future
• We reserve the right to dispute unjustified chargebacks

8. Service Cancellation

Since our service is a one-time purchase with immediate delivery, there is no ongoing service to cancel. Once you receive your analysis, the transaction is complete.

9. Contact Information

10. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Last Updated: December 2024